Events not showing on Booking Site & Cannot add Participants

Major incident Coordinate Sport Web Application Booking Sites
30-04-2022 10:13 GMT · 2 hours, 26 minutes



Our engineers are releasing a fix for this issue in the next 10 minutes

April 30, 2022 · 12:40 GMT

After investigating this issue, we can see that sessions that have no staff assigned to them are not being displayed on the booking site. We have also noticed that the add participant button in these projects is not displaying and other customers cannot be added to these sessions either.

As a workaround to this, you can assign at least one member of staff to all of the sessions in every project affected and then they should show on the bookings site as usual.

Our engineers are still working on this now and we should have an overall fix in the next few hours, in any case, we will keep you updated

April 30, 2022 · 11:09 GMT

We are investigating reports from some customers that certain Events are not displaying on the booking site despite the tickbox being checked.


  • Can’t see bookings on booking site
  • Cannot delete vouchers
  • Option to Add participants tab has disappeared inside a project

Our engineers are investigating this now and we hope to have a resolution to these issues as soon as possible.

April 30, 2022 · 10:16 GMT

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